Job Description Takes care of the arrival and departure processes for guests in compliance with internal procedures Maintains excellent relations with the welcomers, ensuring their activities complement each other Informs guests about the formalities, any particular conditions relating to their stay and the services available Handles phone calls Passes on information as necessary to other departments (floor staff, technical etc) and to other members of the front desk team Ensures that all guest ...

Job Description • Process day-to-day Talent & Culture administration in an accurate and timely manner • Create and update employee data record in system  • Create personal files and assist with general filing • Prepare various letters and communication to employees • Organize and execute employees’ social, athletic and recreational activities • Prepare and submit periodic Talent & Culture & Training reports  • Update and track annual and probation period appraisals of all e...

Job Description • Responsible for serving food and beverages in restaurant efficiently and in the most courteous manner possible.  • Carry out all duties in accordance with tasks and descriptions with reference to established rules and policies. • To prepare all things regarding pre opening needs  • To support Food & Beverage Manager regarding all documents /information needs • Maintains cleanliness and mise-en-place level at working station and service pantry for sm...

Job Description ·Responsible for the entire operations, staffing and equipment of the Housekeeping Department Delegates to and supervise all staff within the Department and assist them in preparing work schedules. Conforms to and enface policies & procedures and rules & regulations as laid down by ACCOR and the hotel in order to achieve the highest levels of uniformity and guest service. Ensures that all guestrooms, function room, public area, back of the house areas and their surroundin...

Job Description To assist the Front Office Manager in terms of: - Inspection of room assigned to VIP guests so as to ensure that all requests for special arrangements are attended. - Maintenance of standards, policies and procedures. - Collecting Guest Comment and ensure that that comments are followed up in timely manner. - Checking the cleanliness of the lobby, main entrance and all the guest areas Work Experience •Fluent in English •Confident & Dynamic •Good interpersonal & communicat...

Job Description Maintain all equipment to be used in anytime needed Maintain cleanliness throughout the Engineering area To carry out preventive maintenance of all equipment Follow up all request order properly, after being approved by Chief Engineer Saving energy program Work Experience Good engineering knowledge and skills Well organized and autonomous Guest oriented, with an outgoing personality Responsive and dynamic Benefits Be a part of Global Community of Hospitality Industry Opportunity ...

Job Description •Maintain excellence in customer service •Handle all guest correspondences and ensure prompt follow ups •Attend to operational problems and needs promptly including customer complaints inquiries and requests •Assist Front Office Manager to achieve the Front Office objectives Work Experience •Minimum 1 year experience in the same position at 4/5 International Hotel chain •Good english communication •Highly motivated, ability to work under pressure •Adaptable & proactive •...

Job Description •Maintain excellence in customer service •Handle all guest correspondences and ensure prompt follow ups •Attend to operational problems and needs promptly including customer complaints inquiries and requests •Assist Front Office Manager to achieve the Front Office objectives Work Experience •Minimum 1 year experience in the same position at 4/5 International Hotel chain •Good english communication •Highly motivated, ability to work under pressure •Adaptable & proactive •...

Job Description Sets daily sales targets to be met by the team Is familiar with all the hotel's services and informs guests about them to encourage use Maintains proper records of Sales, guest complaints, solutions and all concerns pertaining to personnel or equipment in appropriate logbooks for reference. Ensure adequate of supplies, materials, and requisition for general supplies. Responsible for supervising and coordinating all activities of personnel engaged in serving food and beverages in ...

Job Description Outlet Operation Perform opening/closing side duties as assigned and set all tables according to standards and procedures Deliver F&B services in accordance to departmental standards and procedures Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation  Greet all patrons warmly upon arrival at the door and escort them to the table Ensure that all food & beverage are served according to service sta...

Job Description Administrative and coordination Perform all clerical duties as assigned Receive, document, distribute and follow-up all work requests according to Standard Operating Procedure (SOP) Maintain an effective filing system for all departmental documentation Prepare daily and weekly timesheets for engineering management approval Co-ordinate/inform engineering management of any disruptions to service of any kind Assist with pre-planning and attend daily engineering staff briefing Assist...

Job Description Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information.  Attend to all incoming calls via the switchboard in a professional and polite manner, constantly striving to provide Total Customer Satisfaction.  Maintain strict security procedures to ensure guest confidentiality and safety. Provide quality service to the customer by responding to their requests promptly, efficiently and courteou...

Job Description To primarily promote the hotel and where possible, hotels belonging to the chain in his/her area/region. To achieve optimal sales at the best possible conditions for the company. To ensure the smooth running operation of the commercial section in consultation with the Director of Sales & Marketing on all matters. To defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests. Provides after-sales service...

Job Description Functional liaisons with all department heads for the financial performance and monthly reporting Supervises all accounting and registering of accounts. For this purpose, ensures the proper keeping of the books for internal accounting and for the official account sheets to be supplied in due course Is responsible for establishing hotel budget forecasts (investment budget and operating budgets) and keeps a record of monthly budgetary discrepancies Keeps informed of tax matters con...

Job Description Stock up the assigned kitchen with raw materials and ingredients Maintain quality and consistency levels of production and presentation of pastry products, as directed. Follow recipes and brand standards in the preparation of pastries and desserts, maintaining portion control and minimizing wastage Be familiar with the use of all electrical and mechanical equipment in the kitchen and observe safety precautions when handling them Maintain food hygiene in accordance with legislativ...

Job Description Ensure that all payments by Cash/Cheque/GIRO/TT are posted and reconciled in a timely and accurate manner Ensure credit card postings and payments are reconciled Review all charge-backs from credit card companies and alert Credit Department Ensure all deposits and prepayments received are posted timely and accurately Check all Banquet Event Orders to ensure deposits mentioned are received and posted Raise Invoices and/or Credit Notes as and when necessary and ensure these are pos...

Job Description Operation Monitor food quality and consistency to ensure that the food presented to our guest is of the highest quality standard Perform yield testing, product identification and ensure that rotation and labelling adhere to written guidelines for food produce specifications Monitor dry and general stores daily, ensure that all perishable produce delivered to the hotel follow the written guidelines for product specifications. Give special attention to all imported products/seasona...

Job Description Outlet Operation Perform opening/closing side duties as assigned and set all tables according to standards and procedures Deliver F&B services in accordance to departmental standards and procedures Check on table setting, cleanliness and side station preparation as per work station assigned prior to the start of operation  Greet all patrons warmly upon arrival at the door and escort them to the table Ensure that all food & beverage are served according to service sta...

Job Description Support Chef de Partie or Demi Chef de Partie in the daily operation and work Prepare and make Manual La Mian Keep work area at all times in hygienic conditions according to the rules set by the hotel Prepare the daily mis-en-place and food production in different sections of the main kitchen or satellites Follow the instructions and recommendations from the immediate Superiors to complete the daily tasks Ensure the highest standards and consistent quality in the daily preparatio...

Job Description Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards Preserve excellent levels of internal and external customer service Design exceptional menus, purchase goods and continuously make necessary improvements Identify customers needs and respond proactively to all of their concerns Lead F&B team by attracting, recruiting, training and appraising talented personnel Establish targets, KPI’s, schedules, policies and procedures Provid...